FAQ
Frequently Asked Questions
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Q: How do you ensure product quality?
A: We carry out quality inspections throughout the production process, including raw material inspection, appearance inspection, printing inspection, leakage testing, compatibility checking, and final inspection before shipment.
Q: Could Anzell provide the samples first?
A: Yes, we can provide samples free of charge. However, the shipping cost will need to be covered by the customer. Please contact us with the product model, quantity, and delivery address, and we will arrange the samples accordingly.
Q: What is your production lead time?
A: For non-customized products that are in stock, shipment can usually be arranged within 48 hours. For customized products, the production lead time is generally 15–20 days. The exact delivery schedule depends on the order quantity, customization requirements, and production arrangements. Please contact us for confirmation.
Q: Do you offer wholesale prices, and what is your minimum order quantity?
A: Yes, we offer competitive wholesale prices. Our minimum order quantity is 1,000 pieces. The larger the order quantity, the lower the unit price. Please contact us for a detailed quotation based on your required product, quantity, and customization needs.
Q: What payment methods do you accept?
A: We accept T/T (bank transfer), PayPal, WorldFirst, and XTransfer. Please contact us for payment details before placing your order.
Q: Can you arrange international shipping?
A: Yes. We can arrange shipping by sea, air, express courier, or rail according to your order quantity, delivery time, and destination. You may also use your own freight forwarder.